Reference

monet-11 Privacy Policy for Your Account

Our Privacy Policy explains how monet-11 handles your account details, phone verification, device signals and wallet records when you access the lobby from Indonesia.

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POLICY HELP PATH

Where to Ask About Privacy Policy

A clear contact path matters when you want to understand a record or correct an account detail.

Account request Ask us to explain the personal data connected with your monet-11 account. We may ask for phone verification before discussing records, so an unrelated person cannot obtain account details through a simple message.
Wallet record For a DANA, OVO, GoPay or QRIS question, send the transaction reference and date through the account support path. We use those details to locate the status without asking you to share a wallet password.
Correction route If your phone or contact detail is inaccurate, tell us which field needs changing and why. We can request an account step or fresh phone verification before applying a correction to protect the record.
CONTROLLED DATA PRACTICE

What Our Privacy Policy Covers

We keep the Privacy Policy practical by linking each data use to an account action you can recognise.

Account details

We use your submitted contact and verification details to create, maintain and protect your account. If you request a change, we compare the request with the account step already completed rather than changing a phone detail solely from an unverified message.

Device signals

Your browser type, session time and limited device signals help us recognise unusual access and repeated login failures. On a mobile browser, these signals support the path from login to the lobby; they are not a request for access to your personal files.

Cookies

Cookies and similar storage can keep an account session active, remember display choices and connect a page request to the correct account. You can manage browser storage, but clearing it may require phone verification again before account access continues.

Wallet matching

Payment records let us pair a DANA, OVO, GoPay, QRIS, bank transfer or virtual account reference with your account status. We use the reference and result for reconciliation, and we do not need your wallet password to check that record.

Retention controls

We retain account, device and payment records for account administration, security checks, dispute handling and legal duties. When a record is no longer needed for those purposes, our process removes it or separates it from direct account identifiers.

Your request

You can ask what data we hold, request a correction, ask about deletion where applicable or question a particular use. Send the request through account support with your account phone detail; we may verify ownership before making a change.

Privacy Policy Answers for Indonesia

These Privacy Policy answers address the searches we hear most often before an account is opened or a wallet is connected. They cover the data collected during phone verification, mobile access and payment matching, plus the steps for asking us to explain, correct or remove a record where local law permits.

It covers account details, phone verification, browser and device signals, cookies, support messages and payment references. It also explains why we use those records for account access, wallet reconciliation, security checks, dispute handling and legal duties where local law permits.

No. Our Privacy Policy describes the payment data we need, such as a DANA or QRIS reference, status, amount and time. We do not need your wallet password to match a transaction with your account, so do not include that password in a support request.

Phone verification links an account request to the contact detail supplied during registration and helps us confirm ownership before discussing records. It may also be requested after browser storage is cleared or when you ask us to change an account field.

Yes, you can ask us to explain the personal data connected with your account or request a correction. Use the signed-in support path, name the field or record, and provide the account phone detail. We may verify ownership before responding.

We keep records for as long as they are needed for account administration, payment reconciliation, security checks, disputes or applicable legal duties. After that period, the record is removed or anonymised through our internal retention process.

Cookies or similar browser storage may support the account session, remember page choices and connect requests to the right account. Reading the policy does not require you to share wallet credentials, though clearing storage can trigger phone verification again.

The policy explains our handling of Indonesian account and payment records, but access and eligibility depends on local law. If you are in Jakarta, Surabaya or another location, check that access is permitted before opening or using an account.

Related Pages

monet-11 Indonesia Access guide Account information FAQ Esports Betting Hub